前言:
一般来说,同一张信用卡一般不会在ryanair上错误地重复订票。如果这个情况发生了,一般联系银行就可以解决。
一张信用卡付款失败,然后换另一张。最后发现两张卡都扣钱了,然后你就可以发传真到00353 1812 1230
总之我的问题得到了解决。
我是被“ "YOUR SESSION HAS BEEN LOCKED"”陷害的
----------------------------
传真文字:
Dear Sir/Madam,
I am writing to request refund of double charge, which is caused by "YOUR SESSION HAS BEEN LOCKED". When I booked the flight tickets on Oct 1, your web site said that there was something wrong with the credit card and then go to the “session locked” page. So I tried again, and used another credit card. And then I have booked it successfully and have seen the confirming page. But a few days later, I found that I got 2 comfimation Email and the unsuccessful order charged from my account. This is the basic information of the 2 orders.
Confirmation Number Credit Card Number Contact E-mail X58FKF(I haven't seen the booking confirmed page but get it by Email) XXXXXXXXXXXXX@gmail.comIE3G2R xxxxxxxxx
XXXXXXX@gmail.com
From Venice (Treviso) (TSF) to Rome (Ciampino) (CIA) Tue, 04Nov08Flight FR9409
Passengers: XXXXXX
Since I haven't seen any comfirmation page about the X58FKF order, so I hope that I can get my booking money back. I have already contacted with my bank and I hope we can solve this proplem together. But please keep the IE3G2R, it's okay.
My Contact E-mail is XXXXXXXX@gmail.com, and my cellphone is +34 XXXXXX(Spain). Please feel free to contact with me. Thank you very much for your time. I am looking forward for your reply.
Kind Regards,
XXXXXX
----------------------------------
事情的结果:
Our Ref: IE3G2R
Dear Mr XXXX
I refer to your recent request for a refund on duplicate booking confirmation number IE3G2R.
We confirm that your refund request has been processed to the form ofpayment used to pay for your booking. Your issuing bank will then take5-7 working days to process this refund amount back to your account.
The amount refunded to your credit/debit card is EUR34.21
To review your booking please click on the link below
https://www.bookryanair.com/SkySales/FRManageBooking.aspx?culture=EN-GB&pos=MYFLIGHT
Yours sincerely
Ryanair Customer Services
♫
info@frsc.net-----其实我不觉得这个地址有用,还是发传真吧
如果你真的需要传真地址,这个页面有很多:http://www.ryanaircampaign.org/contact.html
上面这个页面还有很多其它联系方式。-----感谢Han Jing同学友情提供传真的母版和上述的contact页面
---------------
似乎是银行帮了大忙!
2008/10/13 2008/10/23 消费争议登记 美元 47.44 消费争议登记
2008/10/132008/11/11消费争议释放美元47.44零售争议释放2008/11/112008/11/11消费冲减美元47.4411110840 131008 零售争议释放(之前打电话提交过争议)2008/10/082008/10/13消费美元47.44RYANAIR INT 0000000IE3G2RDUBLIN IE